HomeBase 2
- Older model: upgrade process The reviewer upgraded from HomeBase 2 but disliked needing to re-add old devices.
- Worse: storage expansion The S380 is favored over HomeBase 2 because HomeBase 2 is stuck with built-in memory.
eufy Security HomeBase S380 (HomeBase 3) Review
Bottom Line
Choose the Eufy HomeBase S380 if you want local Eufy camera storage, no monthly fees, and useful AI recognition. Skip it if you need HomeKit, broad third-party support, or zero privacy/recording-resolution caveats.
Best for
Best for Eufy-camera owners who want a central local-storage hub, no monthly cloud fee, and AI recognition for faces, people, vehicles, and pets. It also fits users expanding into multiple Eufy cameras or sensors.
Not for
Not for users who need Apple HomeKit support, broad non-Eufy accessory compatibility, or a security system without privacy caveats. It is also less ideal if you expect a seamless HomeBase 2 migration.
Verdict
Reviewers see the HomeBase S380 as a strong Eufy hub for people already in, or willing to enter, the Eufy ecosystem. Its biggest wins are local expandable storage, no monthly storage fee, straightforward setup, and AI features that can recognize faces, people, vehicles, and pets. The tradeoff is that polish is not universal: HomeKit is missing, privacy/security concerns are raised, and one reviewer found lower-than-expected hub recording resolution before a follow-up workaround. Range also depends on placement, with one review praising long-distance performance and another warning about devices outside the hub’s reach. Overall, the evidence favors the S380 as a capable local-storage hub with meaningful ecosystem limits.
Feature Scorecards
Summary
59 reviewed features-
Very positive 4.5-5.036 (61%)
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Positive 3.5-4.414 (24%)
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Neutral 2.5-3.43 (5%)
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Negative 1.5-2.45 (8%)
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Very negative below 1.51 (2%)
Pros
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Subscription value is one of the strongest points, with reviewers repeatedly praising no monthly fees.
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Storage capacity is a repeated strength, with reviewers praising 16TB expansion and efficient footage storage.
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Local storage is a major strength, letting footage stay at home and reducing dependence on camera or cloud storage.
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Cloud dependency is low in the favorable sense: reviewers repeatedly praise avoiding paid cloud storage.
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USB/SATA expansion is repeatedly praised as easy and valuable, especially with up to 16TB support.
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Overall ecosystem polish is strong, with reviewers broadly recommending the system despite specific flaws.
Cons
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HomeKit compatibility is a clear weakness; reviewers call the lack of Apple HomeKit support a bummer.
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Encryption strength is criticized because one review cites claims of remote access without encryption or authentication.
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False-alarm resistance is mixed to weak, with confusion, false positives, and motion triggering at nothing.
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Account security is a concern because one review foregrounds recent cybersecurity flaw allegations.
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Battery cameras can miss the first seconds of action, so pre-event capture is a limitation.
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Data ownership receives a low score due to claims about local-only data being uploaded to cloud servers.
Compared in Reviews
Products reviewers directly compared with this model, grouped into quick takeaways.
home base 2
- Older model: upgrade process The reviewer says upgrading from HomeBase 2 keeps setup simple but lacks a seamless migration process.
HomeBase S280
- Cheaper: hardware price The reviewer frames the S380 as the more expensive option compared with the S280.
FAQ
Does the HomeBase S380 avoid monthly fees?
Reviewers repeatedly praise the lack of monthly fees. The main value is storing footage locally instead of relying on paid cloud storage.
How much storage can it handle?
Reviews highlight the built-in storage plus the ability to expand with a 2.5-inch SATA HDD or SSD up to 16TB. Several reviewers considered the capacity a major strength.
Is the setup easy?
Yes, reviewers generally describe setup as easy, quick, or self-explanatory. The main setup complaint is that upgrading from HomeBase 2 may require manually re-adding devices.
How good are the AI detection features?
The AI features are useful for faces, people, vehicles, and pets, and familiar-face detection earned strong praise. One review still found BionicMind somewhat error-prone when many people or animals appeared.
Does it work with Apple HomeKit?
No clear positive HomeKit support appears in the reviews. Reviewers specifically flag the lack of current HomeKit compatibility as a downside.
Were there any recording-quality issues?
One reviewer found some cameras recording to HomeBase 3 below their advertised resolution. A follow-up review reported that a reset method restored the expected resolution on tested cameras.
Sample Expert Reviews We Analyzed
These are a few of the reviews included in our analysis.
Video Reviews
Article Reviews
zdnet.com
- Review score
- 3.9