Wool and loop-pile carpet compatibility is reported positively in hands-on use, though cautious mop settings are still wise on delicate or high-pile textiles.
On wool carpets, some users report fluff building up on the floor tool, requiring occasional stops to clear the head; otherwise, cleaning performance is generally solid with suction adjustments.
Wool and delicate rug compatibility is a concern in the reviews: some users report damage to a rug or needing to avoid edges, and others note wool rugs fill bags quickly even when they like the cleaning result.
Multiple reviews warn against using it on wool and other delicate/natural-fiber rugs, advising users to follow the rug care label and spot-test first. If wool compatibility is a must-have, reviewers suggest considering a wool-safe alternative.