Remote usability is mostly praised as full-function and tactile, with convenient independent sub controls. One review notes line-of-sight sensitivity, making the app preferable from across a room.
The included remote is serviceable and handy for quick adjustments, but several reviews prefer the app, and some note missing shortcuts or that the small front display reduces remote usefulness.
There is typically no dedicated remote; Arc leans on HDMI-CEC, IR features, and the app. Many like the simplicity, but some still prefer a traditional remote.
The included remote is seen as functional but basic; several reviewers call it cheap-feeling or wish it were backlit and had clearer direct input selection.